TERMS of SERVICE

These Terms of Service (the "Terms") form a binding legal agreement between you ("you," "your," "Creator") and Hailstone AI Innovations Limited, together with its U.S. affiliates ("Entro.ly," "we," "us," "our"), governing your access to and use of the Entro.ly website at entro.ly, the Entro.ly Dashboard, our APIs, mobile experiences, and any related services (collectively, the "Service").

01Acceptance of these Terms

By creating an account, clicking "I agree," connecting a TikTok Shop or TikTok GO account, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice. If you do not agree, do not access or use the Service.

If you are accepting on behalf of an organization (an LLC, S-Corp, partnership, or talent agency), you represent that you have authority to bind that entity, and "you" refers to that entity.

02Eligibility & U.S. residency

The Service is offered to U.S. residents who are at least 18 years old (or the age of majority in their state of residence) and who can form a legally binding contract under the laws of the United States.

We do not knowingly market to or collect information from children under 13, consistent with the federal Children's Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506) and its implementing regulations at 16 C.F.R. Part 312. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly.

You may not use the Service if you are barred from receiving services under U.S. law, including OFAC-administered sanctions, or if you are listed on any U.S. Government list of prohibited or restricted parties (e.g., the Specially Designated Nationals list maintained under 31 C.F.R. Chapter V).

03Your account & TikTok connection

To use most features you must create an Entro.ly account and connect one or more TikTok Shop and/or TikTok GO accounts via TikTok's authorized OAuth flow. You agree to:

• provide accurate, current, and complete information;
• keep your credentials confidential and not share access with any third party except a U.S. tax preparer, manager, or agent authorized in writing;
• comply at all times with the TikTok Terms of Service and the TikTok Shop Seller Center policies; and
• notify us at [email protected] within 72 hours of any unauthorized access.

You are solely responsible for all activity under your account. We may suspend or terminate access at any time for cause, including violation of these Terms or applicable law.

04License to use the Service

Subject to your continuous compliance with these Terms, Entro.ly grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business as a TikTok creator or affiliate operating in the United States. All rights not expressly granted are reserved.

You agree not to, and not to permit any third party to:

• copy, modify, translate, or create derivative works of the Service, except as permitted by 17 U.S.C. § 117 or other non-waivable U.S. law;
• reverse engineer, decompile, or disassemble any part of the Service, except where expressly prohibited by applicable law;
• use any robot, spider, scraper, or automated means to access the Service in violation of the Computer Fraud and Abuse Act, 18 U.S.C. § 1030;
• interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure;
• use the Service to transmit any material that is unlawful, defamatory, fraudulent, or that infringes any third party's rights; or
• resell, rent, or otherwise commercialize the Service.

05Your content & creator obligations

You retain all ownership rights you have in the videos, captions, handles, links, photos, and other materials you submit, post, or synchronize through the Service (your "Creator Content").

You grant Entro.ly a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and analyze your Creator Content solely as needed to operate the Service, generate your dashboards and reports, and improve the Service. This license ends a reasonable period after you delete the relevant Creator Content, except for backups retained for legitimate business continuity or as required by applicable U.S. record-retention law.

You represent and warrant that:

• you have all rights necessary to grant the licenses above and to display the Creator Content on TikTok and the Service;
• your Creator Content complies with the FTC Act (15 U.S.C. § 45) and the FTC Endorsement Guides (16 C.F.R. Part 255), including clear and conspicuous disclosure of any material connection; and
• your Creator Content does not infringe any third-party copyright, trademark, right of publicity, or contractual obligation.

06FTC disclosures, advertising & 1099-K

You acknowledge that you act as an independent endorser and advertiser within the meaning of the FTC Act, 15 U.S.C. § 45, and the FTC Endorsement Guides, 16 C.F.R. Part 255. You are responsible for:

• disclosing material connections (free product, commission, affiliate code, family relationship, etc.) clearly and conspicuously in each post that promotes a product or service;
• making only truthful, non-deceptive claims, and substantiating health, performance, or earnings claims as required under 16 C.F.R. § 255.2;
• complying with the CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, when sending commercial email, and the TCPA, 47 U.S.C. § 227, for SMS; and
• following platform-specific rules from TikTok Shop and TikTok GO.

Form 1099-K reporting. Where Entro.ly (or our payment partner) is the third-party settlement organization for your gross commissions, we will issue an IRS Form 1099-K for any calendar year in which your reportable payments meet or exceed the federal threshold then in effect under 26 U.S.C. § 6050W. You agree to provide a valid IRS Form W-9 (or W-8 if applicable) and to keep your taxpayer information current. Under 26 U.S.C. § 3406, we are required to apply 24% backup withholding if you fail to certify your TIN.

07Fees, billing & refunds

Entro.ly offers free and paid subscription tiers. Current pricing and feature availability are listed at entro.ly/pricing and are incorporated by reference. We may change prices on at least 30 days' notice; price changes take effect at the start of your next billing period.

Subscription fees are billed in advance, are stated in U.S. dollars, and are non-refundable except (a) where required by applicable U.S. law, (b) where we expressly state otherwise in writing, or (c) for the federally mandated cooling-off period if one applies to you. State-specific cancellation rights — including California Civil Code § 1789.3 (see Section 17) — are preserved.

You authorize us to charge your designated payment method for all fees, applicable sales tax, and any chargeback or NSF fees. If a charge is rejected, we may suspend the Service until paid in full.

08Our intellectual property

The Service, including its software, dashboards, visualizations, documentation, and the Entro.ly word mark and logo, is owned by Hailstone AI Innovations Limited and its licensors and is protected by U.S. copyright (17 U.S.C. § 101 et seq.), trademark (15 U.S.C. § 1051 et seq.), patent, and trade-secret law (18 U.S.C. § 1836). Nothing in these Terms grants you any right in our intellectual property other than the limited license in Section 4.

Feedback you provide is non-confidential, and you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose, subject to our Privacy Notice.

09Copyright complaints (DMCA)

We respect intellectual property rights and respond to notices of alleged infringement under the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"). To submit a notice, send the following information to our designated agent:

1. your physical or electronic signature;
2. identification of the copyrighted work claimed to be infringed;
3. identification of the material to be removed and information reasonably sufficient to locate it;
4. your contact information (address, phone, email);
5. a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
6. a statement under penalty of perjury that the information is accurate and that you are authorized to act on the owner's behalf.

We may, in appropriate circumstances, terminate the accounts of repeat infringers, consistent with 17 U.S.C. § 512(i). Knowingly false notices may incur liability under 17 U.S.C. § 512(f); counter-notices follow the procedure in 17 U.S.C. § 512(g).

10Third-party content & Section 230

The Service may surface or link to content from TikTok, brand partners, news sources, and other third parties. We do not endorse, and are not responsible for, third-party content, products, or services. To the maximum extent permitted by 47 U.S.C. § 230, we are not the publisher or speaker of any information provided by another information content provider.

11Data & privacy

Your privacy is governed by our <a href="/privacy/us">U.S. Privacy Notice</a>, which is incorporated by reference. The Privacy Notice describes how we collect, use, and share personal information consistent with applicable U.S. federal and state privacy laws, including:

• the Federal Trade Commission Act, 15 U.S.C. § 45 (deceptive and unfair practices);
• the Gramm-Leach-Bliley Act safeguards rule, 16 C.F.R. Part 314, where applicable;
• the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Cal. Civ. Code §§ 1798.100–1798.199.100;
• the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), the Texas Data Privacy and Security Act (TDPSA), the Florida Digital Bill of Rights, and other comprehensive state privacy statutes; and
• COPPA (15 U.S.C. §§ 6501–6506) for users under 13.

We do not "sell" personal information for monetary consideration as defined by the CCPA. We may "share" limited identifiers for cross-context behavioral advertising on our marketing site; you can opt out at any time by emailing [email protected] or by enabling a Global Privacy Control signal in your browser.

12Suspension & termination

You may terminate your account at any time from the Dashboard or by emailing [email protected]. We may suspend or terminate your access immediately, with or without notice, if (a) you violate these Terms, (b) we are required to do so by law or by TikTok, or (c) your continued use poses a security or legal risk. We will refund any prepaid fees for the unused portion of your then-current term, prorated to the effective date of termination, except where termination results from your breach.

Sections that by their nature should survive termination — including Sections 5, 6, 8, 13, 14, 15, and 17 — will survive.

13Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE U.S. LAW, ENTRO.LY AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted or error free, that data will be perfectly accurate, or that the Service will meet your earnings expectations. Some U.S. states do not allow exclusion of certain implied warranties; in those states, the exclusions above apply only to the extent permitted by law.

14Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ENTRO.LY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR ANTICIPATED EARNINGS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO ENTRO.LY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some U.S. states do not allow the exclusion or limitation of incidental or consequential damages. The limitations above apply to you only to the extent permitted by the law of your state. Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited under applicable law.

15Indemnification

You will defend, indemnify, and hold harmless Entro.ly and its affiliates, officers, directors, employees, and agents from and against any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of or related to (a) your Creator Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your violation of the FTC Act or Endorsement Guides; or (d) your tax, employment, or contract obligations to third parties (brands, talent agencies, the IRS, state taxing authorities).

16Disputes — binding arbitration & class-action waiver

Informal resolution. Before filing a claim, you and Entro.ly agree to try in good faith to resolve any dispute informally for at least 60 days after written notice to [email protected].

Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect. The Federal Arbitration Act, 9 U.S.C. §§ 1–16 (the "FAA"), governs the interpretation and enforcement of this Section.

Class-action waiver. You and Entro.ly each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

Venue & seat. Arbitration will take place in the U.S. county where you reside, or by video, at your option. Judgment on the award may be entered in any court of competent jurisdiction.

Carve-outs. Either party may (a) bring an individual action in small-claims court for disputes within that court's jurisdiction, (b) seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property, and (c) bring claims that cannot be arbitrated under applicable law.

Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms, identifying yourself and stating clearly that you opt out of arbitration. Opting out does not affect any other portion of these Terms.

Severability. If the class-action waiver is found unenforceable as to a particular claim or remedy (such as public-injunctive relief), that claim will be severed and litigated in court while the remaining claims proceed in arbitration.

17State-specific notices

The following notices apply to residents of the listed states. They supplement, and do not replace, the rest of these Terms.

18Governing law & venue

These Terms and any Dispute will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles. The Federal Arbitration Act governs the arbitration provision in Section 16. To the extent any Dispute is not arbitrable, it will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you and Entro.ly each consent to personal jurisdiction and venue there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice (e.g., by email, in-app banner, or a notice on entro.ly/legal) before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The "Effective" date at the top of this page reflects the most recent revision.

20Miscellaneous

Entire agreement. These Terms, together with the Privacy Notice and any order form or addendum we sign with you, are the entire agreement between you and Entro.ly regarding the Service.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets.

No waiver; severability. Our failure to enforce a right is not a waiver. If any provision is found unenforceable, the remaining provisions remain in full force.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including acts of God, war, pandemic, labor stoppages, internet outages, or governmental action.

Notices to us must be sent to [email protected]. Notices to you may be sent to the email associated with your account.

21Contact us

Version 2026.05.01-US · Effective May 6, 2026 · Hailstone AI Innovations Limited, operator of Entro.ly